Customer Services and Interaction Management | NTT DATA

BPS

Customer Services and Interaction Management

Delivering connected, frictionless experiences that build customer loyalty and trust.

Redefine customer service with digital solutions

Optimize operations, enhance efficiency and boost your business performance with our tailored customer service and interaction management solutions. We keep you at the forefront of industry trends, helping your business navigate and succeed in a dynamic marketplace by applying advanced technology and market-leading expertise. We provide exceptional customer support through ongoing innovation and superior service quality, enabling your team to focus on primary objectives. Partner with us for a progressive strategy for growth and improved customer interaction and service.

Our Approach

We provide seamless, personalized customer experiences that are tailored to your business needs. Combining strategic consulting with advanced technology, we help you to enhance every customer touchpoint. By staying ahead of industry trends and anticipating future challenges, we help our clients achieve growth and operational excellence through forward-thinking solutions.

Enhanced customer satisfaction

Our automated QA delivers proven results like a 28% reduction in customer dissatisfaction, a 5% boost in customer experience, and a 30% increase in sales.

Customer journey management

We deliver reliable, seamless and effortless customer experiences through comprehensive solutions.

Global and local delivery

Our exceptional team is spread across 25 countries on six continents.

Technology-driven solutions

We leverage the latest technologies, including AI, GenAI, machine learning and automation, to provide efficient and intelligent customer support.

Data-driven insights

We have leveraged our insights to enhance our self-serve interactive voice response (IVR), driving a 67% increase in containment rates and significantly improving customer satisfaction and experience.

Continuous improvement and innovation

We are committed to continuous improvement, regularly updating our solutions to reflect the latest industry trends and best practices.

Security at the core

Our industry-certified programs ensure a highly secure operating environment.

Our Impact

45+

years in contact centers

45K+

global team members

30K

contact center team members

600K

established contact center seats 

10K

managed contact center seats

25

countries and 23 languages supported

Case Studies

Read how companies in various industries achieved their goals by partnering with NTT DATA

BPS

Managed contact center supports relationships and services

A bilingual contact center managed by NTT DATA enables Red Cross to extend operating hours when needed.

Read the case study

BPS

A stronger community; a more stable provider network

The Community Health Plan of Washington (CHPW) worked with us to overhaul their processes.

Read the case study

Awards and Recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation

Everest Group | 2024
Ranked #13 in BPS Top 50


HFS Research |2024
Received recognition for innovative approach to customer experience with AI in EMEAL

Contact Center World | 2023
Best Contact Center — Mega, Americas


Contact Center World | 2023
Best Customer Service — Mega, Americas


CallMiner Listen | 2023
Customer-Focused Partner of the Year

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Career opportunities

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Opportunities in other countries

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