Business Process Services | NTT DATA

BPS

Business Process Services

Enhance business value, elevate customer experience and drive growth with our next-generation solutions

An automation-led approach to business processing

Achieve unparalleled efficiency, productivity and data-driven decision-making with our next-generation Business Process Services (BPS), business processing as a service (BPaaS), automation and digital operations solutions. Our global BPS business is anchored in innovation and a client-first philosophy. You’ll benefit from our industry expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress. Take advantage of data-driven insights, AI and machine learning. We’ll help you integrate digital technologies so you can make informed decisions and enhance customer experiences to gain a competitive edge and drive overall business growth.

Our Services

We provide end-to-end services using our GenAI solutions and expertise to transform, automate and digitize your business processes.

BPS

Business Support Processes

Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.

BPS

Customer Services and Interaction Management

Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.

BPS

Industry-Specific Processes

Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.

Our Impact

45K+

global team members

30K

people in our contact centers

600K

established contact center seats

30+

years in third-party administration (TPA)

35+

years’ expertise in contact centers

50+

years’ experience in healthcare

Our Solutions

Asset Based Solutions

Syntphony Process Management

Enables operational management and process automation to control and improve productivity and create satisfying experiences through automated conversations with the power of Generative AI.

BPaaS

We offer complete IT operations and outsourcing as a service, providing scalable and more flexible models, transforming fixed costs into variable costs and automating processes to generate savings to share with our customers.

Case Studies

Read how companies in various industries achieved their goals by partnering with NTT DATA

BPS

Streamlined revenue-cycle management for success

ALN sought digital process improvements that would streamline operations and mitigate rising complexity and costs.

Read the case study

BPS

A stronger community; a more stable provider network

The Community Health Plan of Washington (CHPW) worked with us to overhaul their processes.

Read the case study

Awards and Recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation

Everest Group | 2024
Ranked #13 in BPS Top 50

NelsonHall | 2023
NTT DATA Named a Leader in NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation

Everest | 2023
NTT DATA Named a Leader in Everest Group's Healthcare Provider Digital Services PEAK Matrix Assessment 2023 Report

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Career opportunities

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Opportunities in other countries

How can we help you?

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